You can return an item bought online within 14 days without giving a reason. This page explains how, who pays for shipping and when you get your money back.
Your right to withdraw
The easiest way is on the website: Withdraw from contract here. You will receive a confirmation with the date and time by e-mail.
If you are a consumer, you can return an item bought on divemen.lt within 14 days of receiving it without giving a reason. If items ordered together arrive separately, the period runs from receipt of the last item. This right does not apply to purchases by legal entities.
How to return an item
- Before the 14 days are over, tell us that you are withdrawing from the contract: write to info@divemen.lt with the order number and the items you are returning. You may use the model form below, but you do not have to. You meet the deadline if you send your notice before it ends.
- Within 14 days of your notice, send the item to UAB Logvira, Justiniškių g. 144C-1, LT-06153 Vilnius, Lithuania, or bring it to the shop during opening hours (Monday to Friday 10:00–18:00, Saturday 10:00–15:00). You meet the deadline if you send the item before it ends.
- Pack the item so that it is not damaged in transit, with all accessories, instructions and documents. The original packaging is not required, but please use it if you can.
- Once we receive the item or proof that you sent it, we refund your money.
Condition of the item
- You may inspect and try the item as you would in a shop: for example, try on a wetsuit, a mask or fins. Do not use it in the water.
- If the item was handled more than needed to establish its nature, characteristics and functioning, we may reduce the refund by the loss in value.
Return costs
- When you return an item that is not faulty, you pay the direct cost of returning it (the shipping).
- If the item is faulty or we sent the wrong item, we pay the return costs. Please write to us before sending it and we will arrange the return.
Refunds
- We refund without delay and within 14 days of receiving your notice at the latest.
- We refund the price of the item and the delivery cost you paid. If you chose a delivery method more expensive than the cheapest standard delivery we offered, we do not refund the extra cost.
- We refund by the same method you used to pay, unless you expressly agree to another. We charge no fees for the refund.
- We may withhold the refund until we have received the item back or you have supplied proof of having sent it, whichever is earlier.
What cannot be returned
- Sealed goods that were unsealed after delivery and cannot be returned for health protection or hygiene reasons. Such goods are marked in the product description.
- Goods made to your specifications or clearly personalised.
Gift vouchers
You can withdraw from the purchase of a gift voucher within 14 days of the order confirmation if the voucher has not been used: write to us with the voucher code. We refund the full amount and cancel the voucher. Other voucher conditions are in the Terms of sale.
Faulty items
If an item breaks or does not match its description, the legal guarantee applies: for 2 years from delivery you can ask for a free repair or replacement and, in some cases, a price reduction or a refund. Tell us within 2 months of noticing the defect. Details are in the Terms of sale.
Exchanges
If the size or model is not right, write to us: if we have the right item, we will arrange an exchange. You can always withdraw from the contract for the item that did not fit and place a new order.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
- To: UAB Logvira, Justiniškių g. 144C-1, LT-06153 Vilnius, Lithuania, e-mail info@divemen.lt
- I / We hereby give notice that I / we withdraw from my / our contract of sale of the following goods: …
- Order number: …
- Ordered on / received on (date): …
- Name of consumer(s): …
- Address of consumer(s): …
- Signature of consumer(s) (only if this form is sent on paper): …
- Date: …
Delete as appropriate.
Frequently asked questions
Can I return an item that simply did not suit me?
Yes. Within 14 days of receiving it you can withdraw without giving a reason: write to info@divemen.lt and send the item back within 14 days of your notice.
Who pays for the return?
For an item that is not faulty, you pay the shipping. If the item is faulty or we sent the wrong one, we pay the return costs.
How soon will I get my money back?
Within 14 days of receiving your notice, by the same payment method. We may wait until the item is back or you show proof of sending it.
Can I return a gift voucher?
Yes, within 14 days of the order confirmation if the voucher has not been used. We refund the full amount and cancel the voucher.